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Terms of Service

Last updated: October 7, 2026

1. Eligibility

You must be at least 18 years old to create a Pawlentine account or use the app. By using Pawlentine, you confirm that you meet this requirement.

2. Your account

You're responsible for the accuracy of the information on your profile and for keeping your account secure. Profiles must represent a real person — no fake profiles, impersonation, or catfishing.

3. Your content

You keep ownership of the photos and content you upload. By uploading them, you give Pawlentine a license to display that content within the app to other users as part of the normal product experience (e.g. showing your profile photos to potential matches).

4. Conduct

You agree not to:

Violating these terms may result in your account being suspended or permanently removed, at our discretion.

5. Safety

Pawlentine helps you meet new people, but meeting anyone in person carries inherent risk. Take reasonable precautions: meet in public places, tell someone where you're going, and trust your judgment. Users remain responsible for their own conduct, subject to the liability and statutory-rights provisions below.

6. Premium subscriptions

Pawlentine offers optional premium features via subscription, billed and managed through the Apple App Store or Google Play. Subscriptions renew automatically unless cancelled through your device's subscription settings before the renewal date. Refunds are handled according to Apple's and Google's respective policies, not directly by Pawlentine.

7. Reporting and blocking

You can report or block any user. Reporting a user also blocks them immediately. We may review reports and take action, including suspending or removing accounts, at our discretion.

8. Account termination

You can delete your account at any time from Settings. We may suspend or terminate your account if you violate these terms, or if we reasonably believe your account poses a safety risk to other users.

9. Disclaimer

Pawlentine is provided "as is." We don't guarantee you'll find a match, that the app will be uninterrupted or error-free, or that other users' profiles are accurate. To the extent permitted by law, we disclaim liability for any indirect or consequential damages arising from your use of the app.

10. Changes to these terms

We may update these terms as the app changes. We'll update the "Last updated" date and version when we do. Material changes will be presented for express acceptance. An acceptance record identifies the version accepted; viewing the app or a pre-selected checkbox is not treated as express acceptance.

11. Governing law

These terms are governed by the laws of India, subject to mandatory laws and consumer protections that apply to you. Nothing in these terms restricts access to a competent consumer commission, regulator or court, or requires you to waive a remedy available under applicable law.

12. PawZone: independent services and booking requests

PawZone helps pet parents discover and contact independent businesses. Unless expressly stated for a particular service, Pawlentine is not the provider, employer, agent, insurer or guarantor of the vendor. The vendor and customer are responsible for agreeing the service, price, appointment, payment, cancellation and refund conditions. A booking request is not a confirmed appointment until the vendor accepts it.

Vendors are responsible for accurate listings, applicable qualifications, licences and insurance, lawful and safe service delivery, animal welfare, their staff and premises, and handling customer complaints. Customers must provide relevant and accurate service information, follow reasonable safety instructions, and remain responsible for their own conduct and belongings. A profile or listing check does not guarantee safety, qualifications or quality.

13. Attendance, cancellations and no-shows

Pawlentine does not guarantee attendance, business revenue, appointment fulfilment or a replacement customer. Vendors should disclose any cancellation, refund or no-show policy before the customer commits, and obtain the customer's express agreement to any applicable fee. A fee cannot be introduced after a missed appointment or charged merely because these general terms were accepted. Pawlentine does not currently operate a no-show compensation or automatic penalty scheme. Notify the other party promptly if plans change.

14. Loss, theft, injury and limits of responsibility

To the extent permitted by applicable law, Pawlentine does not assume liability for acts or omissions of independent users or vendors, including theft, loss or damage to belongings, harm to a pet or person, service disputes, missed appointments, or resulting loss of business, where Pawlentine has not caused or contributed to that loss and is not otherwise legally responsible. Pawlentine does not insure transactions or promise reimbursement for these events.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for Pawlentine's own fraud, wilful misconduct or negligence to the extent applicable law prohibits its exclusion, or any statutory consumer right, remedy or platform obligation. These terms do not release a vendor or customer from their own legal duties.

Report concerns through Support. For an immediate safety threat, seek appropriate emergency or veterinary assistance. Reporting a concern does not remove your right to pursue other legal remedies.

Operator and grievance contact

Pawlentine is operated by Sampreeth Singh Wadhwa, Bengaluru, India.

For support or grievances, contact Sampreeth Singh Wadhwa at support@pawlentine.com. Include enough information to identify the issue, but do not email passwords, OTPs or payment-card details.

Contact us

Questions about these terms? Reach us at support@pawlentine.com or visit our Support page.